Customer Success

Business advantages of managing your physical network in the cloud

Enterprises are seeking ways to increase their competitive edge and accelerate their digital transformation. IT managers are under pressure to raise the performance bar to higher speed and scale despite reductions in budget and siloed legacy systems. By managing physical network assets with cloud service applications, Enterprises can gain visibility into their deployment projects and the availability of network resources. And using cloud infrastructure you can improve security, data privacy, and compliance operations while maintaining control and scalability.

Implementation

After you have chosen SmartCityTrak as your solution, we will make getting started on our application simple. The steps taken to get you up and running include:

• A project manager is assigned to every project to ensure each phase of implementation is successful
• Installations can be done remotely or on-site for on-premise deployments by our team
• Access credentials and url provided by SmartCityTrak to Live customers
• Existing Customer network data can be converted into a SmartCityTrak data model by our engineers if needed
• workshops and user acceptance testing to ensure satisfaction with the product and data
• Setup customer credentials for support services

Training

SmartCityTrak offers professional training to help you take full advantage of all the tools and features found in the SmartCityTrak suite. We have several training options to best fit your needs and time requirements:

• Options
• Here

Technical Support

Our Client Success team is here to help. You can reach us by phone or by email every Monday through Friday between 8:30am – 5:00pm Eastern Time (UTC -5:00).

Landline: (561) 743-9737

Email: support@smartcitytrak.com